Glossary
What is a standard operating procedure (SOP)?
A standard operating procedure, or SOP, is a written set of steps for doing a recurring task the same way every time: who does what, in what order, and what done looks like. SOPs speed up onboarding and reduce mistakes, but only if people can find them and they stay current.
What a good SOP includes
- Why the task exists and when to use the SOP.
- Numbered steps, with a screenshot where a step is easy to get wrong.
- Who owns the task, and who owns updating the SOP.
- How to tell the task is done correctly.
- A date to review it.
Why SOPs go stale
Processes change and the document doesn't, because updating it is nobody's job and rewriting it from scratch takes a weekend. The fix is a named owner and a way to change one step without rewriting the rest.
Where Praxa will fit
Praxa will turn screen recordings into step-by-step SOPs, quizzes and training paths. It isn't built yet: join the early-access list to be invited as places open.
Questions
What's the difference between an SOP and a checklist?
A checklist lists what to do. An SOP also explains how and why, and who is responsible. Many teams keep a checklist as the short version of an SOP.